FAQ

That’s what The €1,000 Aurora Guarantee is for. We take you aurora hunting as many times as it takes — you only pay for one. If you still don’t see them, we refund you the tour price + €1,000. This guarantee applies to The Aurora Dream full holiday package only — not individual tour bookings. Individual tour bookings receive a full tour price refund if no aurora is seen. The €1,000 refund is per booking, not per person. Conditions: Book the Dream Aurora holiday, join our aurora tour and step outside each evening between 9–11pm.

Our Guaranteed Premium Aurora Hunting Tour bookings receive a full refund of the tour price if no aurora is seen — but not the €1,000 bonus.

Aurora season runs September to March. Any month can be good — it all depends on the weather conditions each winter. March is the least cloudy on average, giving the best chances. We include an aurora alert app and our Aurora Explorer Map so you never miss a sighting. Check our Blog for more aurora info. 

November to March is our winter season. December is magical for families. More info on our Levi Information page. Tell us your wishes and Jukka will recommend the perfect timing for you

Not at all. Kittilä Airport is just 15 minutes from Levi with direct flights from major European cities including London, Amsterdam, Zurich and Frankfurt. We arrange your private transfer — you step off the plane and straight into your holiday.

Our Arctic Welcome Guide covers everything — how locals dress for -20°C. We send it after your booking. 

Absolutely — it’s one of the best destinations in the world for families. All activities are adapted to your children’s ages. Just dress them properly.

Levi has good health services.

Pihlajalinna Levi is a private medical clinic located at the Levi. It offers services including general and specialist medicine, dentistry, occupational healthcare, and physiotherapy — plus on-site laboratory and X-ray.

Levi Pharmacy is here.

Yes, you’ll be well connected. All our recommended accommodations have WiFi, and Lapland’s 5G mobile coverage is excellent. Jukka is also reachable via WhatsApp throughout your stay.

Yes — Levi has excellent local restaurants. Our Arctic Welcome Guide includes Jukka’s personal picks for every taste.

For holiday packages:

• Booking deposit (10–20%): non-refundable
• 60+ days before arrival: full refund (minus booking deposit)
• 30–60 days before arrival: 50–70% of total booking cost retained
• 0–30 days before arrival: 100% retained — no refund

For private tours: 

• Full refund if cancelled at least 4 days before the event

Payment details are included in your personal proposal. We’ll send you an invoice and a secure payment link. No surprises, no hidden costs.

Well, this is Lapland. It can be snowing for many days or -25°C all week — that’s part of the experience. Normally there is no reason to cancel or change plans. There are excellent indoor experiences — sauna, snow village, local culture — that work in any conditions.

No two days are the same. Aurora hunting, huskies, snowmobiles, ice fishing, snowshoeing, reindeer, sauna, snow village — and Jukka builds your itinerary around your family’s energy and interests.

No, unless you want. All activities in The Aurora Dream holiday are private — just your family or group.

It depends on how independently you’d like to explore. We include private transfers in all our packages — airport, accommodation, and activities. That said, if you’d like the freedom to explore on your own schedule, a rental car is easy to arrange in Kittilä. For the best chance of catching the northern lights, we recommend having a car — and we’ll give you our Aurora Explorer Map with the best spots around Levi.

Absolutely — all our villas come fully equipped with a kitchen. We can arrange grocery delivery before your arrival so everything is ready when you get there.